Morrow Arc · shop.morrowarc.com

Refund Policy

All sales are final. We do not accept returns or exchanges.

Refund Requests

Refunds are considered on a case by case basis. If you have an issue with your order, contact us at hello@morrowarc.com with your order number and a description of the problem. We review every request and will follow up within 2 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and photos of the item and packaging. These cases are prioritised and we will work to make it right.

Morrow Arc Pro Access

Digital access to Morrow Arc Pro is non-refundable once activated. If you have not yet activated your access and wish to raise a concern, contact us within 24 hours of purchase.

Items Not Received

If your order has not arrived within the estimated delivery window, check your tracking number first. If tracking shows no movement for 15 or more business days, contact us and we will investigate with the carrier.

Contact

Email hello@morrowarc.com with your order number in the subject line. We aim to respond within 2 business days.